TECHNOLOGY ASSOCIATE
The Technology Associate role is a rotational program at MicroStrategy where individuals spend time in Technical Support, Quality Engineering, and, ultimately, Beta Consulting. The Associate Product Manager position was an unplanned but exciting detour midway through my Quality Engineering rotation, which equipped me with the skills I needed to handle another unexpected career maneuver &mdash serving as the CEO's technical liaison for over a year.
Technical Liaison to the CEO | Strategic Projects
Oversaw the execution of projects relating to diverse areas of company investment, including an analytics-related innovation project (now launched externally as the "MicroStrategy Dossier"), developing a reporting layer across mobile software enabling physical and logical access, deploying and selling proprietary software on top of Amazon Web Services, and more.
Beta Consultant | Beta Software Team
Visited Fortune 500 companies to test beta software and demo new features, gathered customer feedback and reported back to stakeholders, and simultaneously led internal operational reporting projects focused customer satisfaction, performance tuning, and issue tracking.
Associate Product Manager | Mobile
In addition to writing the first edition of The Platform Approach to Mobile Apps interactive iBook and creating the new Introduction to Mobile class for sales prospects and existing customers, I developed scripts, recorded voiceovers, and created app demo walkthrough videos.
Associate Product Quality Engineer | Analytical Engine
While my main focus was testing the iOS and Flash capabilities on early builds of the new Report-Writing Engine and SmartClient technology, I also developed advanced test suites for freeform feature testing, logging over 100 defects in 4 months.
Technical Support Engineer | Client Experience
Solved mission-critical customer issues via call and email in a fast-paced environment, frequently recognized as the team's top case taker.
