Product and feature launches
Link to LaunchesBlog posts authored
Link to PostsOf customers worldwide
Please forgive any bugs! I'm still learning the ins and outs of Bootstrap 4 after a recent migration.
Everyone has their own philosophy about blogging. Mine is to find something that you can't shut up about. Currently, I'm into cloud financial management.
Are you looking for ways to optimize your total cloud cost footprint? I have lots of ideas on how to help you analyze, control, and optimize your costs.
There are many ways to perform market and product research, and, after many mistakes, I have crystallized a fool-proof process.
Webinars are the perfect opportunity to shine a light on a specific topic and make it actionable and understandable for just about any audience.
A core part of every Product Manager's life is providing training resources to their customers. I may have gone overboard with this particular iBook.
Years ago I worked with this uber-talented guy named Jorge. He took some sketches of mine and turned them into the supporting characters in this amazing video. So cool!
Completely self-taught, possessed of boundless enthusiasm, and available to emcee your next All Hands meeting, conference track, or video.
A few years ago, a friend of mine built an awesome photo app called Swipix. In the days leading up to the launch, we assembled go-to-market messaging, built a website, and cultivated a partnership with Walgreens.
There was a serendipitous moment years ago when our Mobile product hit it big and there weren't enough video people to go around...and so the video adventure began!
The core power (and difficulty) of analytics is telling the right story. The only way to build a tool that meets the requirements of a user is to fully research the user's thought process and use cases, and synergize them with the vision and product.
Good design is a complicated tradeoff between good principles and real-world complexity. And the easiest way to find the right answer is to dive deeper into the underlying systems.
Freehand infographics are my superpower. A colleague of mine took pity on this one and elevated it to a production-ready design for the benefit of Cost & Usage Report customers everywhere.
There are a number of ways to make decisions. I'm a firm believer is that the best way is to go straight to the source.
Product Managers dream in syntax: "As a [User Persona], I want to [complete this job] so that I can [sleep without this phrase in my brain].
I've never worked in a role that wouldn't benefit from sprint-based work. What's your preferred sprint planning strategy?
Crafting a product roadmap begins with high-level themes and initiatives that are gradually broken down into delivery-team accessible features for implementation -- balanced by customer feedback.
Exploring the concept of free will across the centuries: an ambitious senior thesis written by a starry-eyed English major. It is also a great cure for insomnia.
Analytics is for everyone. Observe: a normal DC resident would have trusted the National Parks Service's peak bloom predictions, but I decided to do some digging of my own.
The Technology Associate role is a rotational program at MicroStrategy where individuals spend time in Technical Support, Quality Engineering, and, ultimately, Beta Consulting. The Associate Product Manager position was an unplanned but exciting detour midway through my Quality Engineering rotation, which equipped me with the skills I needed to handle another unexpected career maneuver -- serving as the CEO's technical liaison for over a year.
Oversaw the execution of projects relating to diverse areas of company investment, including an analytics-related innovation project (now launched externally as the "MicroStrategy Dossier"), developing a reporting layer across mobile software enabling physical and logical access, deploying and selling proprietary software on top of Amazon Web Services, and more.
Visited Fortune 500 companies to test beta software and demo new features, gathered customer feedback and reported back to stakeholders, and simultaneously led internal operational reporting projects focused customer satisfaction, performance tuning, and issue tracking.
In addition to writing the first edition of The Platform Approach to Mobile Apps interactive iBook and creating the new Introduction to Mobile class for sales prospects and existing customers, I developed scripts, recorded voiceovers, and created app demo walkthrough videos.
While my main focus was testing the iOS and Flash capabilities on early builds of the new Report-Writing Engine and SmartClient technology, I also developed advanced test suites for freeform feature testing, logging over 100 defects in 4 months.
Solved mission-critical customer issues via call and email in a fast-paced environment, frequently recognized as the team's top case taker.
Counselor & Instructor | Empathy, Assistance, & Referral Service
Front Desk | International Students & Scholars Office
Administrative Assistant | Office of the Vice Provost for Research
Front Desk | Healdsburg Pool
Summer Camp Counselor | Department of Parks and Recreation
Archivist & GIS Intern | Office of the City Clerk
Transportation Intern | Department of Public Works at the City of Healdsburg
Archivist & GIS Intern | Healdsburg City Hall
